Terms & Conditions

Term and conditions  UAE :

 

 

Privacy Policy

 

This Privacy Policy sets out the basis on which any personal data, including but not limited to personal information we collect from you or other sources or that you provide to us ("Information") will be handled by us in connection with your access and use of i water app mobile application (collectively, the “App”), services and applications (collectively, the “Services”). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.
 

References in this Privacy Policy to “we”, “our” or “us” (or similar) are references to i General Trading LLC . References to “user” or “you” (or similar) are references to you as an individual or legal entity as the case may be.

 

What information we may collect from you

 

We may collect and process the following Information about you:


 

  1. Information that you provide by filling in forms on our App, including information provided at the time of registering to use our App and other co- registrations (e.g. social media logins), subscribing to our Services, posting material or requesting further services;
  2. The Information you provide when you enter a competition or promotion via our App, provide reviews, testimonials or feedback on our App;
  3. Information you provide us, or that we may collect from you, when you report a problem with our App.
  4. A record of correspondence if you contact us;
  5. General, aggregated, demographic and non-personal Information;
  6. If you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device;
  7. Details of transactions you carry out through our App and of the fulfilment of your orders;
  8. Details including but not limited about your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, beacons, etc., (together, "Cookies"));
  9. Your email address from a third party if you indicate that you have consented to that third party sharing your Information with us; and
  10. Any other Information we consider necessary to enhance your experience on the App;

 

How we will use your information

 

We may use Information held about you in the following ways:

  1. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
  2. To provide you with location-based services, such as advertising, search results and other personalized content;
  3. To carry out our obligations arising from any contracts entered into between you and another entity using our App or between you and us;
  4. To improve our Services and to deliver a better and more personalized service to you;
  5. To ensure that content from our App is presented in the most effective manner for you and the device you use to access our App;
  6. To notify you about changes to our Services;
  7. For any other reason which we deem necessary to enhance your experience of the App;
  8. To administer and manage our incentives programs and fulfil your requests for incentives,and/or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner;

In addition to above following are the key points:

  1. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  2. Merchant will not pass any debit/credit card details to third parties.
  3. i General Trading LLC (We, Us) maintains the https://www.iwaterapp.com/ Website ("Site") and Mobile Application (app).
  4. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  5. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of United Arab Emirates . 
  6. UNITED ARAB EMIRATED  is our country of domicile.
  7. We accept payments online using Visa and MasterCard credit/debit card in AED. 
  8. I WATERAPP.COM will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. 

 

 

To whom we may disclose your information

 

Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

  1. Other Businesses. To offer you our Services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (e.g. logistics businesses used to deliver products to you, marketing companies, payments processers to process online transactions, etc.). We may involve other businesses in your transactions, who may store your Information in a digital wallet to make your use of our Services more efficient.
    You understand that it is important that such businesses have access to the relevant Information to perform their functions. We will ensure that these businesses do not use your Information for other purposes. We may also receive Information from these business (e.g. updated delivery and address information), which we may use (e.g. to correct our records and deliver your next purchase). By using our App, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information.
  2. Marketing and Promotional Offers. We may also use your Information to provide you with information about goods and services which may be of interest to you and enhance your App experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, post, telephone, in-app messages and news feed cards.
    We may permit third parties to use your Information. For example, we may provide advertisers Information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (e.g. by displaying their advertisements to a target audience).
    Additionally, you may be asked to provide additional Information to participate in some of our market research activities, including competitions and promotions. For example, if you win a competition, you may be asked to provide further personal data to establish your eligibility and provide you with the prize. This Information may be collected by us or our co-sponsors or vendors for the promotion. Note that you should review such third parties’ privacy policies to see how they may use any information that they collect.
  3. Business Transfers. In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.
  4. Protection of Our App and Others. We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organizations for various reasons, such as fraud protection and credit risk reduction.

Note that our App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.


How we store your information

 

The Information that we collect from you may be transferred to, and stored at, a destination outside of United Arab Emirates (UAE). It may also be processed by staff operating outside UAE who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country.

 

What security measures we apply

 

We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We may, for example, use encryption technology to secure your Information during transmission to our App as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information.

It is important for you to protect yourself against unauthorized access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our App and any transmission is at your own risk.

 

How can you access and amend your information?

You are able to access a broad range of information about your account and your interactions with the App for the purpose of viewing and, in certain cases, updating your Information.

Examples of information you can access easily at the App include:

  1. up-to-date information regarding recent orders;
  2. personally identifiable information (including name, e-mail, password, communications and personalized advertising preferences);
  3. e-mail notification settings.

You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through live chat or the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile.

Also, our system will place cookies when you loge in to our App and this is to ensure you have an enjoyable user experience and are able to utilise all aspects of the App. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our App works and you may not be able to access or use certain areas of our App or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience.

We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records.

 

What if we change our privacy policy?

 

Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on the App and each such change will be effective upon posting on the App or upon the date designated by us as the "effective date".

We may e-mail periodic reminders of our notices and conditions, but you should check our App frequently to see recent changes.

It is your obligation to regularly check the Privacy Policy. Your continued use of the App following any such change constitutes your agreement to this Privacy Policy as so modified.

 

How you can contact us

 

If you have any concerns about your Information on the App, please contact us at uae@iwaterapp.com with a thorough description, and we will try to resolve it.

 

Terms of use:

 

Welcome to iwaterme.com. The owner and operator of the App is i General Trading LLC, sole establishment registered in the United Arab Emirates (“UAE”) under license number 549255, with its office located at Alttay are , Alkhawaneej 2, Dubai in the UAE .

These Terms of Use and all policies and additional terms (if applicable) posted on the App set out the terms on which we offer you access to and use of our App, services and applications including our mobile application (collectively, the “Services”).

By accessing, registering and/or continuing to use or access our Services, you are agreeing to be bound by these Terms of Use and the Legal Documents with immediate effect. These Terms of Use and the Legal Documents are subject to change by us at any time. Your continued use of the App following any such change constitutes your agreement to these Terms of Use and Legal Documents as so modified.

References in these Terms of Use to “you” (or similar) are references to you as an individual or legal entity as the case may be.

About our App

The App is an e-commerce platform that allows enterprise users to offer and sell products, and individuals and enterprise entities to buy products.

We reserve the right to introduce new Services and update or withdraw any of the Services, in our sole discretion, and we will not be liable to you for exercising this discretion.

  1. Eligibility and registration Requirements
    • You are eligible to register as a buyer or seller and benefit from the Services if you meet the following eligibility criteria:
      1. for buyers:
        • you are above the legal age for purchasing products in your country of residence; and
        • you are able to provide an address in the united Arab emirates (“UAE”) for delivery of products.
      2. for sellers:
        • you are a legal entity duly registered in your jurisdiction.
        • you have a current valid trade license.
        • you provide proof of authorization for the individual who will be registering and using the App.
        • you provide identification for the authorized person.
        • you can provide supporting bank details.
        • you acknowledge and agree that for certain product categories, additional requirements might be applicable.
    • In order to register to the App, you will need to provide us with certain information. Your registration to the App may not be accepted if you do not provide us with the required information ,Once you have successfully completed registration, your registration shall continue for an indefinite period, subject to suspension or termination in accordance with clause 6 of these Terms of Use.
    • We reserve the right to decline any registration without further explanation. We reserve the right to undertake such checks as are necessary to verify your identity.
  2. Your obligations.
    • When using or accessing the Services, you agree that you:
      1. are responsible for maintaining the confidentiality of, and restricting access to and use of your account and password, and accept responsibility for all activities that occur under your account and password.
      2. agree to immediately notify us of any unauthorized use of your password or account or any other breach of security.
      3. will provide true, accurate, current and complete information about yourself and your use of the Services as required by us.
      4. will not disclose to any third party (except as required or requested by us) a user’s information provided to you.
      5. will cooperate with our requests for additional information with respect to your eligibility and usage of our Services.
    • When using or accessing the Services, you agree that you will not:
      1. post, list or upload content or items in inappropriate or prohibited categories or areas on our App, including:
      2. post items you do not have a right to link to or include.
      3. post counterfeit or stolen items.
      4. breach or circumvent any laws, third party rights or our systems, policies or determinations of your account status.
      5. use our Services if you no longer fulfil the eligibility criteria or are not able to form legally binding contracts, or are temporarily or indefinitely suspended from using our Services.
      6. fail to pay for items purchased by you, unless you have a valid reason as set out in any of our policies.
      7. fail to deliver items sold by you (if applicable), unless you have a valid reason as set out in any of our policies.
      8. use contact information provided to you during the course of a transaction on the App to solicit additional sales offline or on another App.
      9. manipulate the price of any item.
      10. interfere with any other user’s listings.
      11. take any action that may undermine the App’s feedback and ratings systems.
      12. post false, inaccurate, misleading, deceptive, defamatory or similar content.
      13. transfer your account to another party without our prior written consent.
      14. distribute or post spam, unsolicited or bulk electronic communications or similar.
      15. distribute viruses or any other technologies that may harm our Services or the interests or property of other users.
      16. infringe:
        • the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, "Intellectual Property Rights" ) that belong to or are licensed to us; or
        • any Intellectual Property Rights that belong to third parties.
      17. harvest or otherwise collect information about users without their consent; or
      18. circumvent any technical measures we use to provide the Services.
  3. intellectual property rights.
    • Except for the rights expressly granted under these Terms of Use:
      1. all content included on the App, including but not limited to text, graphics, logos, images, audio clips, digital downloads and software is our property or the property of our licensors. We (or our licensors, as the case may be) retain all right, title and interest in and to the App and the Services, including, without limitation, all Intellectual Property Rights therein; and
      2. all rights, title and interest in and to any information, materials or other content that you provide in connection with your use of the Services, including all Intellectual Property Rights therein, will become our property.
    • You agree that you have no right to use any of our trademarks without our prior written consent.
    • All rights not expressly granted to you in these Terms of Use are reserved and retained by us or our licensors.
  4. Warranties, representations & undertakings.
    • You warrant, represent and undertake that:
      1. you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation.
      2. you have full power and authority to enter into these Terms of Use and the execution and performance of your obligations under these Terms of Use does not conflict with:
        • any laws, rules, regulations or governmental guidelines to which you are subject to; or
        • any other agreements to which you are a party to or to which you are otherwise bound by;
      3. if you create or use an account on behalf of a business entity, you represent that you are authorised to act on behalf of such business and bind the business to these Terms of Use. Such account is deemed to be owned and controlled by the business entity.
      4. you own or have the authority to grant the rights and licences granted to us by you under these Terms of Use; and
      5. any content you submit as part of your use of the Services and any products that you list do not violate the rights of any third party anywhere in the world including, without limitation, any Intellectual Property Rights (whether registered or not).
    • Subject to clause ‎5.1, the Services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that the Services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.
    • Furthermore, whilst we attempt to be as accurate as possible, we do not warrant that product descriptions or other content of any Service is accurate, complete, reliable, current, or error-free. Additionally, as a buyer, you agree that we are not responsible for examining or warranting the listings or content provided by us or third parties through the Services, and that you will not attempt to hold us liable for any inaccuracies or defects in any of the listings. As a seller, it is your responsibility to review the content of your listings for accuracy and you will not attempt to hold our catalogue/content providers or us responsible for inaccuracies.
  5. Liability & indemnities.
    • Nothing in these Terms of Use shall limit or exclude a party’s liability:
      1. for fraud, including fraudulent misrepresentation, perpetrated by that party;
      2. for death or personal injury caused by the negligence of that party; or
      3. for any other liability that cannot be limited or excluded under applicable law.
    • Subject to clause ‎5.1, in no event will we, our parent company, subsidiaries and affiliates, and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms of Use for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.
    • In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:
      1. the content or other information you provide when using the Services.
      2. your use of or your inability to use our Services.
      3. pricing, shipping, format or other guidance provided by us.
      4. delays or disruptions in our Services.
      5. viruses or other malicious software obtained by accessing or linking to our Services.
      6. bugs, errors or inaccuracies of any kind in our Services.
      7. damage to your hardware device from the use of products sold on the App or our Services.
      8. the content, actions or inactions of third parties using our Services.
      9. a suspension or other action taken by us with respect to your use of the Services.
      10. the duration or manner in which your listings appear in search results; or
      11. your need to modify practices, content or behaviour or your loss of or inability to do business as a result of changes to these Terms of Use.
    • You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) (“Claims”) arising out of or relating to:
      1. any claims or demands made by any third party due to or arising out of your use of the Services.
      2. your violation of any of the provisions of these Terms of Use, including, without limitation, any of the warranties, representations and undertakings.
      3. your violation of any applicable laws, including, without limitation, data protection or anti-spam laws; or
      4. the manner in which you use our Services, including, without limitation, that the content you post, the items you list or your trademarks infringe the Intellectual Property Rights of any third party or that the content of your listings is slanderous, defamatory, obscene or violates any other rights (including privacy rights) of any third party (including other App users).
  6. Suspension, Termination & Cancellation.
    • Without prejudice to any of our rights and remedies and without any liability to you, we may limit, suspend or withdraw a user’s access to the Services, cancel any product(s) order and/or remove hosted content submitted by you at our sole discretion. For the avoidance of doubt, any amounts paid and received by us in relation to a cancelled product(s) order will be refunded.
  7. REPORTING VIOLATIONS OF THESE TERMS OF USE
    • We are committed to ensuring that listed items and content on our App comply with these Terms of Use. If you believe that a listed item or content breaches these Terms of Use, please notify us on the details and we will investigate.
  8. General
    1. Governing Law. These Terms of Use and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai.
    2. Dispute Resolution. If you have an issue with our Services, please contact us. We will endeavour to resolve your issue as soon as possible. Any disputes or Claims arising out of or in connection with these Terms of Use, including any non-contractual rights or obligations arising out of or in connection with these Terms of Use shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai court. The language to be used in the arbitration shall be Arabic .
    3. Third Party Rights. A person who is not a party to these Terms of Use has no right to enforce any of its terms.
    4. Relationship of the Parties. Nothing contained in these Terms of Use will be deemed or construed by the parties or any third party to create the relationship of partnership, joint venture or agency between the parties, it being understood that the parties will at all times remain independent parties contracting for Services.
    5. Further Assurances. The parties will do and execute or arrange for the doing and executing of each necessary act, document and thing reasonably within its power to implement and give effect to these Terms of Use to its full extent, including, without limitation, assisting each other in complying with applicable law.
    6. Assignment. These Terms of Use will be binding upon and enure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms of Use or any of your rights or obligations under these Terms of Use, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.
    7. Entire Agreement. These Terms of Use and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Use and the documents referred to or incorporated into these Terms of Use by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.
    8. Amendment. These Terms of Use cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Terms of Use at any time and from time to time. We will post the current version of these Terms of Use on the App and each such change will be effective upon posting on the App or upon the date designated by us as the “effective date” (if any). Your continued use of the Services following any such change constitutes your agreement to be bound by and its acceptance of these Terms of Use as so modified.
    9. Severability. If any provision of these Terms of Use is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms of Use and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.
    10. Force Majeure. Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or Services to us, labour disruptions, blackouts, embargoes).
    11. No Waiver. Any waiver by us of any of the provisions of these Terms of Use will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.
    12. Communications. You may contact us through email, social media or live chat on the App, or by calling our call center +97143257777(for UAE)
    13. Survival. All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the App.

 

Terms of Sale

  1. Introduction
    • These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer on our mobile application (together defined as the “App”). The owner and operator of the App is i General Trading LLC, limited liability company registered in the United Arab Emirates (“UAE”) under license number 549255, with its office located at Alttay are , Alkhawaneej 2, Dubai in the UAE.
    • Please read these terms carefully before you submit your order via the App. By placing an order on the App, you are agreeing to be bound by these Terms of Sale with immediate effect and also please read our policy privacy.
  2. Order Acceptance
    • Supplier. Each product in your order is sold either by us or by the local or international seller that is specified on the App.
    • Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call or SMS or popup from the app and will not charge you for the product.
    • Payment. By placing an order, you authorized us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by,
      1. credit/debit card;
      2. cash on delivery
    • We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
    • Cancelling Order. You may cancel your order by the App or by contacting us during the working hours from Saturday to Thursday by contacting our call center 0097143257777(for UAE) and as per the item 4 in this document (return and replacement)
    • Our Cancellation. We may cancel your order if:
      1. you do not make any payment to us when it is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
      3. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
  3. Delivery of your order
    • Delivery Date. This information will be displayed to you on our App.
    • Delivery Delays:
      1. if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;
      2. if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
      3. if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
    • Subject to vat charges when ordering products.
    • Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
    • Invoice. We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.
  4. Returns and replacements
    • The table below sets out our return/replacement/exchange policy with respect to certain product categories:

Return and Replacement (Reason)

Return, Replacement & Exchange (Possibility)

Return Condition

You have received a wrong product;

 

 

You have received a product that is not as described on the App; or

Yes

Product is unused, in original unbroken packaging and includes all tags.

You have received a damaged product.

 

 

  • Non-returnable Products. You do not have a right to return or replace products in respect of:
    1. products that are classified as hazardous materials or use flammable liquids or gases;
    2. products that have been used or damaged by you or are not in the same condition as you received them;
    3. products with tampered or missing serial numbers; or
    4. products that has been open after delivery or it has been mix with other materials after delivery
  • Contacting Us (arrange a Return, Replacement or Exchange). You may contact us through email or by calling our call center during the working hours from Saturday to Thursday by contacting our call center 0097143257777(for UAE).
  • Your Refund:
    • As per the item 1-4 For delivered products, we will refund to you the whole product in full plus the cost of return:
      1. if the products are faulty or not as described on our App; or
      2. if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
  • Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:
    • if you paid by cash on delivery, we will issue a refund to your wallet; or
    • if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
      1. if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
  • Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:
    • if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
  1. Warranties, representations & undertakings
    • You warrant, represent and undertake that:
      • you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation;
      • you have full power and authority to enter into these Terms of Sale, and make payment in accordance with these Terms of Sale; and
      • if you purchase a product on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to these Terms of Sale.
    • Subject to clause 6.1, our services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that our services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.
  2. Liability
    • Nothing in these Terms of Sale shall limit or exclude a party’s liability:
      1. for fraud, including fraudulent misrepresentation, perpetrated by that party;
      2. for death or personal injury caused by the negligence of that party; or
      3. for any other liability that cannot be limited or excluded under applicable law.
    • Subject to clause 7.1, in no event will we, our parent company, subsidiaries and affiliates, and our and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms of Sale for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.
    • In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:
      1. supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it or making payment as required;
      2. reliance by you on the content or other information provided on the App with respect to the product you order;
      3. your use of or your inability to use the ordered product;
      4. delays or disruptions to our App or our services;
      5. your loss of or inability to do business or similar as a result of our inability to deliver the product to you.
      6. Any other event or reasons which are out of our controls .
    • You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) arising out of or relating to:
      1. any claims or demands made by any third party due to or arising out of your use of the App and our services;
      2. your violation of any of provisions of these Terms of Sale, including, without limitation, any of the warranties, representations and undertakings; or
      3. your violation of any applicable laws.
  1. General
    • Governing Law. These Terms of Sale and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of Dubai .
    • Dispute Resolution:
      1. If you are not satisfied with any products that you have purchased using our App, you should contact us through You may contact us through email or by calling our call center during the working hours from Saturday to Thursday by contacting our call center 0097143257777(for UAE).
    • Third Party Rights. A person who is not a party to these Terms of Sale has no right to enforce any of its term.
    • Relationship of the Parties. Nothing contained in these Terms of Sales will be deemed or construed by the parties or any third party to create the relationship of partnership or joint venture between the parties, it being understood that the parties will at all times remain independent parties contracting for services.
    • Further Assurances. The parties will do and execute or arrange for the doing and executing of each necessary act, document and anything reasonably within its power to implement and give effect to these Terms of Sale to its full extent, including, without limitation, assisting each other in complying with applicable law.
    • Assignment. These Terms of Sale will be binding upon and ensure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms of Sale or any of your rights or obligations under these Terms of Sale, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.
    • Entire Agreement. These Terms of Sale and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Sale and the documents referred to or incorporated into these Terms of Sale by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.
    • Amendment. These Terms of Sale cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Terms of Sale at any time and from time to time. We will post the current version of these Terms of Sale on the App and each such change will be effective upon posting on the App or upon the date designated by us as the “effective date” (if any). Your continued use of the App and our services following any such change constitutes your agreement to be bound by and its acceptance of these Terms of Sale as so modified.
    • Severability. If any provision of these Terms of Sale is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms of Sale and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.
    • Force Majeure. Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or services to us, labour disruptions, blackouts, embargoes).
    • No Waiver. Any waiver by us of any of the provisions of these Terms of Sale will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.
    • Survival. All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the App

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